What We’re Looking For

We’re looking for a Customer Operations Manager to grow our day-to-day client facing operations and build scalable systems (websites, assets, procedures, etc…) to improve customer experience. Your mission is to impress our customers every time they interact with XBoat.

This is an in-person role at our Boston Headquarters and requires the ability to travel up to 25% of the time.

Who You Are

• You are a detail oriented systems thinker with a bias towards action.
• You are eager to deeply understand end-to-end product operations of a technology company; from manufacturing and software development to product, sales and marketing.
• You take pride in your high EQ, and you’re comfortable and skilled at working with a wide array of people.
• You continuously improve everything you touch, have a high standard of excellence, and constantly raise the bar for yourself.
• You are organized and reliable, self-managing concurrent priorities without allowing anything to slip through the cracks.
• You are a team player, ready to roll up your sleeves to achieve a common goal.

What You’ll Do

This role will be responsible for managing and improving the end-to-end customer lifecycle. Here are some of the important functions that you’ll be scaling this year:

• Post-sales support & success: develop systems to manage customer support and drive product engagement.
• Fulfillment & onboarding: create seamless onboarding experiences by developing processes and project managing deliveries.
• Revenue operations: efficiently collect payment from new and existing customers with a focus on customer experience.
• Sales, marketing, e-commerce: create assets, triage inquiries, coordinate events, and streamline the purchasing process.
• Continuous improvement: collaborate with the team to identify unmet customer needs and productize customer operations.

Qualifications

• Rowing or coaching background at the collegiate level or higher.
• 3+ years in a customer‑facing operations role (success/support, revenue ops, fulfillment, program management, etc…) or equivalent experience.